Signpostinclusion

1. Important Information and Who We Are

1.1 Data privacy manager (DPM)

Signpost Inclusion CIO is the Data privacy manager (DPM) and responsible for your personal data (referred to by Signpost Inclusion, “we”, “us” or “our” in this privacy policy).

We have appointed our Lead Coordinator as a data privacy manager, who is responsible for overseeing questions in relation to this privacy policy.If you have any questions about this policy, including any requests to exercise your legal rights, please contact the data privacy manager using the email below:

vickiedawkins@signpostinclusion.org.uk

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

1.2 CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

We keep our privacy policy under regular review.Some updated policies will be posted to our website and copies of all policies are available on request.

It is important that the personal data we hold about you is accurate and current.Please keep us informed if your personal data changes during your relationship with us.

2. Data Processing

2.1 THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified.It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

-Identity data includes name, marital status, title, date of birth and gender

-Contact data includes address, email address and telephone number

-Financial data includes bank account and payment card details

-Transaction data include details about payments made from you and other details of services you have purchased from us

-Profile data includes services accessed by you, your interests, preferences, feedback and survey responses

-Usage data include information about how you use our website and services

-Marketing and communications data includes your preferences in receiving marketing from us and your communication preferences.

The law imposes additional requirements over certain categories of personal data, such as information about health, which are known as “Special Categories of Personal Data”.If you provide us with Special Categories of Personal Data, we will only use this information to provide you with the services or information requested or to exercise our rights in relation to agreements or contracts or where it is required and authorised by law.We will not use this information for any other purpose without seeking your consent.You may provide us with information about others, but you must ensure that they are happy for us to be provided with this information.We may need separate consent from them but will discuss this with you if this applies.

2.2 IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law or under the terms of an agreement that we have with you, and you fail to provide the information requested, we may not be able to perform that contract.In this situation, we may need to cancel a service, but we will notify you if this is the case.

2.3 HOW IS YOUR PERSONAL DATA COLLECTED

We use different methods to collect data from and about you:

-Direct interactions: such as you filling in a form, verbally giving data or corresponding with us such as applying for our services or requesting to go on our mailing list.

-Third parties or publicly available sources: we may receive personal data about you from third parties [SUCH AS SOCIAL WORKERS WHEN ASKED TO PROVIDE PA SERVICES, TEACHERS AND OTHERS AS REFERRALS]

-On feedback forms or surveys

2.4 HOW WE USE YOUR PERSONAL DATA

We only use your personal data when permitted to do so.Most commonly, we use your personal data in the following ways:

-To provide you with our services safely

-To provide you with information about the services that we provide

-To share fundraising details and enable you to take part in a prize draws or raffles

-To deal with your feedback on our services.We may ask you to participate in surveys.

-To process your donations or payments

-If we are working with other agencies in connection with the services that we are providing to you, we may be required to provide them with information to enable them to provide the service to you

-To contact you in emergencies

-In cases of child protection

We use your personal data so that we can provide services for you and as necessary for our legitimate interests.You can ask us to stop sending you marketing messages about future services at any time by emailing us at info@signpostinclusion.org.uk

We do not transfer your data outside the UK.

2.5 DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.We limit access to your personal data to those employees, agents and third parties who have a business need to know.They will only process your personal data on our instructions and are subject to a duty of confidentiality.We have put in place procedures to deal with any suspected data personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Please also see our Data Protection/GDPR Policy and Procedure QP07.

2.6 DATA RETENTION

We only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for any legal, regulatory, tax or reporting requirements.We may retain your personal data for a longer period in the event of a complaint. Please also see our Data Retention & Disposal Policy and Procedure QP07.1.

3. Your Legal Rights

3.1 RIGHTS

You have certain rights under data protection laws in relation to your personal data. These can be reviewed in our Data Protection/GDPR Policy and Procedure QP07, under point 6.